Shipping policy

1. Introduction

Grand Jewel Hub, operated by ZX HOME LLC, aims to make ordering writing instruments and document organization products simple from checkout through delivery.

Whether you are stocking a home office, organizing business paperwork, or purchasing everyday writing supplies, we want you to understand how shipping charges are calculated, how orders are processed, and what to do if a package is delayed, damaged, or missing.

This Shipping Policy applies to purchases made through https://www.grandjewelhub.online/.

2. Shipping Fees

We offer the following standard shipping arrangement for eligible orders:

  • Orders totaling $10.00 or more: Free shipping.

  • Orders totaling less than $10.00: A shipping fee of $5.99.

The applicable shipping fee will be displayed during checkout before you submit your order.

Unless otherwise stated, the $10.00 threshold is calculated using the merchandise subtotal before applicable sales tax and shipping charges, after product discounts. If a specific promotion expressly states a different calculation, the disclosed promotion will govern where permitted by law.

For example:

  • A merchandise subtotal of $8.50 ordinarily incurs a $5.99 shipping fee.

  • A merchandise subtotal of $10.00 ordinarily qualifies for free shipping.

  • A merchandise subtotal of $24.00 ordinarily qualifies for free shipping.

We will not intentionally add an undisclosed mandatory shipping fee after an order has been submitted.

3. Order Processing

After an order is submitted, our systems or service providers may verify payment, confirm inventory, prepare the products, and generate shipping information.

Processing times can vary depending on product availability, order volume, payment verification, holidays, and operational conditions.

Unless a different period is clearly stated during checkout, we aim to prepare ordinary in-stock orders for shipment within 1–3 business days.

This is a target rather than a guarantee for every order. We will not represent a processing or shipment period unless we have a reasonable basis for expecting to meet it.

Business days generally exclude weekends and applicable public holidays.

4. Estimated Delivery Times

Delivery time begins after an order has been shipped, not when the order is first placed.

Where a reliable estimate is available, the expected delivery period will be communicated on the product page, at checkout, in shipping confirmation information, or through another appropriate order communication.

Actual transit time may depend on:

  • The destination address.

  • Carrier capacity and service level.

  • Weather and transportation disruptions.

  • Peak-season volume.

  • Security inspections or other lawful processing requirements.

  • Unexpected fulfillment or inventory delays.

Because delivery arrangements may change, customers should rely on the most current estimate supplied for their particular order rather than assuming a universal delivery period.

If no shipment time is clearly stated, applicable federal rules generally require a seller to have a reasonable basis for expecting shipment within 30 days, subject to the governing rule and its exceptions.

5. Order Confirmation and Tracking

After completing a purchase, you may receive an order confirmation containing information such as your order number, purchased items, payment details, and shipping address.

When tracking information is available, we may send a shipping confirmation with a carrier reference or tracking link.

Tracking information may take time to become active after a label is created or a carrier receives the package. Temporary gaps in tracking updates do not necessarily mean the package has been lost.

If tracking remains unchanged for an unusually long period or the estimated delivery date has passed, contact [email protected] with your order number so that we can review the situation.

6. Shipping Destinations

Available shipping destinations are determined by the options presented during checkout.

Customers should confirm that their address is complete and accurate, including apartment, suite, unit, ZIP Code, and any delivery instructions that are necessary for successful delivery.

If a destination is unavailable, the website or checkout process may prevent the order from being submitted.

We do not promise shipment to a destination unless that destination is supported by the available shipping arrangements.

7. Address Errors and Undeliverable Packages

Please carefully review your address before completing an order.

If you discover an error, contact us immediately. We will attempt to correct it if the order has not yet been dispatched and if our fulfillment process permits the change.

Once the carrier has accepted a package, address changes may be unavailable or may incur additional carrier charges.

If a package is returned because of an incorrect address or an inability to deliver, we will review the circumstances and explain the available options. Any additional shipping cost for reshipment will be disclosed before it is charged.

This policy does not remove any rights you may have where a delivery failure results from our own error or where applicable law requires a particular remedy.

8. Delays and Unavailable Merchandise

Occasionally, an item may become unavailable or a shipment may be delayed after an order has been placed.

If we learn that we cannot ship within the applicable promised period, we will provide the notices and options required by law. Depending on the circumstances, you may be offered a revised shipping date or the opportunity to cancel the order and receive a refund.

We will not treat silence as consent to a delay where the applicable rule requires affirmative consent or otherwise prohibits that approach.

Where a shipment cannot be fulfilled, we may cancel the affected order and provide an appropriate refund.

9. Lost or Missing Packages

If your order has not arrived within the applicable delivery estimate, first review the available tracking information and confirm that the shipping address is correct.

If the package still cannot be located, email [email protected] and include your order number, delivery address, and any relevant tracking details.

We may review carrier scans, delivery confirmation, and other available information to determine the next steps.

Depending on the circumstances, the appropriate resolution may include a carrier investigation, replacement, refund, or another remedy required by law.

A tracking status alone will not automatically determine the outcome of every missing-package claim.

10. Damaged Packages and Incorrect Orders

Please inspect your shipment after delivery.

If a writing instrument arrives broken, a product is missing from the package, a document organizer is damaged, or the wrong merchandise was supplied, contact us promptly.

Photographs of the package, shipping label, and affected item can help us assess the issue. However, the absence of photographs will not automatically eliminate a remedy where applicable law requires one.

We will review the issue and explain the available options, which may include a replacement, refund, or other appropriate resolution.

11. Shipping Costs for Returns and Reshipments

Our Return and Refund Policy explains who is responsible for return shipping costs.

For eligible change-of-mind returns, the customer is generally responsible for return postage unless we agree otherwise.

For damaged, defective, or incorrectly supplied items, we will explain the applicable return or replacement arrangements and cover or reimburse reasonable return costs where appropriate or required by law.

If a package must be reshipped because the customer supplied an incorrect address, we will explain any applicable additional charge before proceeding.

12. Taxes and Import Charges

Applicable sales taxes may be calculated at checkout based on the transaction and relevant legal requirements.

If a shipment crosses an international border and import duties, customs charges, or other governmental fees apply, responsibility for those amounts will depend on the terms disclosed for the particular order and applicable law.

We will not represent that customs or import charges are included unless the applicable shipping arrangement supports that statement.

13. Carrier and Delivery Limitations

Shipping and tracking services may be provided by independent carriers. Their operations, schedules, and service disruptions are not entirely within our control.

We will make reasonable efforts to assist customers with delivery problems, including contacting a carrier or reviewing available tracking records when appropriate.

Nothing in this section excuses us from obligations that remain our responsibility under applicable law.

14. Contact Information

For shipping questions, tracking concerns, delayed deliveries, or missing packages, contact:

ZX HOME LLC — Grand Jewel Hub
9724 NW 29TH ST
DORAL, FL 33172
United States

Contact person: REBECCA KAY WILSON
Email: [email protected]
Website: https://www.grandjewelhub.online/

When contacting us, please provide your order number and a clear description of the shipping issue so that we can investigate efficiently.